1. Information We Collect
Personal Information
When you book a stay or interact with our services, we may collect the following types of personal information:
- Full Name
- Email Address
- Phone Number
- Billing Information (such as credit card details)
- Address (for billing purposes)
- Date of Birth (optional for verification)
- Passport or ID (for booking purposes, if required)
Non-Personal Information
We may also collect non-personal information automatically when you visit our website, including but not limited to:
- Browser type and version
- Device type
- IP address
- Pages viewed on our site
- Time spent on the site
- Referring URLs
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Bookings: To manage reservations and provide services.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing and Promotions: To send you promotional offers, updates, or other information that might be of interest (you can opt-out at any time).
- Improving Services: To analyze how our website is used and make improvements.
- Legal Obligations: To comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering our services. These parties are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. Cookies are small data files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for website functionality (e.g., booking process).
- Analytical/Performance Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
- Advertising Cookies: Used to deliver relevant ads based on browsing activity.
You can manage cookies through your browser settings, but please note that disabling cookies may affect your experience on our site.
5. Data Security
We implement various security measures to ensure the safety of your personal data. This includes:
- Encryption of sensitive information (like payment details).
- Regular updates and patches to ensure data is protected.
- Access to personal data is restricted to authorized personnel only.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Thus, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of your personal data.
- Correction: You can ask us to update or correct inaccurate data.
- Deletion: You can request deletion of your personal data, subject to legal obligations.
- Opt-out: You may opt-out of marketing communications by following the unsubscribe link in any email.
To exercise any of these rights, please contact us at [insert contact details].
7. Third-Party Links
Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of these sites. We encourage users to review the privacy policies of these third-party websites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Effective Date” updated. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- SLR Resort
- Address: [Insert Address]
- Email: [Insert Contact Email]
- Phone: [Insert Contact Phone Number]