At SLR Resort, we strive to provide the best experience for our guests. However, we understand that plans may change, and you may need to modify or cancel your reservation. Below is our cancellation policy, including details about cancellations, refunds, and fees.
1. Standard Cancellation Policy
- Cancellations Made More Than [XX] Days Before Check-in: If a reservation is canceled [insert days, e.g., 7 or 14 days] or more before the scheduled check-in date, a full refund will be issued.
- Cancellations Made [XX] to [YY] Days Before Check-in: If a reservation is canceled between [insert days, e.g., 3 to 7 days] before the check-in date, [a partial refund of [percentage]%] will be provided or [the first night’s rate] will be charged as a cancellation fee.
- Cancellations Made Less Than [ZZ] Days Before Check-in: If a reservation is canceled less than [insert days, e.g., 48 or 24 hours] before the check-in date, no refund will be provided, and the full amount of the reservation will be charged.
2. No Show Policy
- If a guest does not check-in on the scheduled arrival date without prior notice (a “no-show”), the full reservation amount will be charged, and no refunds will be provided.
3. Non-Refundable Rates
- Special Offers and Non-Refundable Bookings: Certain special rates, promotions, or discounted bookings may be marked as “non-refundable.” In such cases, cancellations are not allowed, and no refunds will be issued, regardless of the cancellation date.
4. Modifications to Reservations
- Changing Dates: If you wish to change the dates of your stay, please contact us as soon as possible. Date changes are subject to availability and may be subject to different rates depending on the new dates.
- Shortened Stays: If you shorten your stay after check-in, the full original reservation amount will still apply, and no refunds will be provided for unused nights.
5. How to Cancel
To cancel your reservation, please contact us by:
- Email: [Insert email address]
- Phone: [Insert phone number]
Please provide your booking confirmation number and other relevant details when requesting a cancellation.
6. Refund Process
- Refunds, if applicable, will be processed using the original payment method. Depending on your bank or credit card company, it may take [insert time frame, e.g., 7-14 business days] for the refund to reflect in your account.
- In case of any delay, please contact your financial institution for further assistance.
7. Exceptional Circumstances
In rare cases, such as natural disasters, pandemics, or other unforeseen events that prevent you from staying at our resort, we may offer special cancellation terms, such as a credit for future stays. Please contact us to discuss your situation if such circumstances arise.
8. Group Bookings
For group bookings of [insert number, e.g., 5 or more] rooms, a separate cancellation policy may apply. Please review the specific terms provided at the time of booking or contact our team for more information.
9. Changes to This Policy
SLR Resort reserves the right to update or modify this Cancellation Policy at any time. Changes will be posted on our website, and the revised policy will be effective immediately for new bookings.
Contact Information
For any questions about our Cancellation Policy or to cancel or modify your booking, please reach out to us at:
- SLR Resort
- Email: [Insert Contact Email]
- Phone: [Insert Contact Phone Number]